Cancellation policy
We hold your appointment just for you and ask that if you need to cancel your appointment you notify us at least 48 hours in advance.
A 50% non refundable booking fee is taken for any appointment lasting one hour or longer. This booking fee is NON-REFUNDABLE, and will be deducted from the final balance of your appointment. If your appointment is cancelled or rescheduled with at least 48hrs notice, the booking fee will transfer to your next appointment or be added to your account as a credit to use at a later date. If your appointment is cancelled or rescheduled with less than 24hrs notice, or you do not show up for your appointment, you will lose the booking fee and Full payment will occour.
We are always very accommodating with our clients and appreciate things may occur at the last minute. We ask that you give us as much notice as possible when cancelling or rescheduling an appointment.
Privacy Notice
This privacy notice explains how Sorellas Beauty Lounge looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
TOPICS
- What information we collect about you
- How information about you will be used
- Marketing Employment
- How long your information will be kept for
- Where your information is kept
- Access to your information and correction
- Cookies
- Other websites
- Changes to our privacy notice
- How to contact us
WHAT INFORMATION WE COLLECT ABOUT YOU
We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online on paper, by email, or over the phone.
The information you give us may include your name, address, email address, phone number, relevant medical history which may suggest that a service or treatment should not go ahead or certain products should not be used (e.g. allergies, pregnancy, skin conditions), payment and transaction information, IP address and C.Vs.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.
In law we are allowed to use personal information, including sharing it outside of the salon, only if we have a proper reason to do so. For example
- To fulfil a contract with you i.e. to provide the service or treatment you have requested and to communicate with you or about your appointments
- When it is in our legitimate interest i.e there is a business or commercial reason to do so, unless this is outweighed by your rights or interests.
- When you consent to it; we will always ask for your consent to hold and use health and medical information.
- We therefore use Ovatu online booking service which is GDPR compliant and therefore share your information with our provider of salon software (Ovatu)
- Website E -vouchers (Robovouchers)
- Website ionos
- We will not share your information with any other third party without your consent except to help prevent fraud, or if so required to do so by law.
MARKETING
We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information. If you have consented to receive marketing, you may opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact us via our ''Contact us'' page.
WHERE YOUR INFORMATION IS KEPT
This information is encrypted and held in the cloud with our booking system (Ovatu) Historical consultation forms prior to use of the online booking system are locked and stored away with lock and key. Your information is stored within the European Economic area on secure servers provided by Ovatu. Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.
DATA SECURITY
You have a right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded oe excessive in which case we may charge a fee to cover our administration costs. We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, after this period, we will securely destroy your personal information in accordance with our data retention policy.
E-NEWSLETTERS
We email e newsletters to inform you about new products, services and treatments provided by our salon. You have the opportunity to unsubscribe from E-newsletters at any time. E-newsletters may contain subscriber tracking facilities withing the actual email, for example, whether emails were opened forwarded, which links where clicked on within the email content, the times, dates and frequency of activity. We use this information to refine future email campaigns and provide you with more relevant content based around your activity.
COOKIES
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies, however in a few cases some of our website features may not function as a result.
CHANGES TO OUR PRIVACY NOTICE
We reserve the right to update this privacy notice at any time, and we will publish and, where appropriate, make attempts to provide you with a new privacy notice when we make any substantial update. This privacy notice was last updated December 2021.
HOW TO CONTACT US
Please contact us if you have any questions about our privacy notice or information we hold about you:
By email: Sorellasbeautylounge@gmail.com
Or write to us at 6 Towneley Road, Longridge, Preston, PR33HA
Disclaimer
The information contained in this website is for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.
In no event will we be liable for any loss or damage of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.